{"id":304,"date":"2022-12-27T00:32:28","date_gmt":"2022-12-26T23:32:28","guid":{"rendered":"https:\/\/goldak.pl\/experience\/"},"modified":"2026-06-03T00:56:00","modified_gmt":"2026-06-02T22:56:00","slug":"experience","status":"publish","type":"page","link":"https:\/\/goldak.pl\/en\/experience\/","title":{"rendered":"Experience"},"content":{"rendered":"\n

Experience<\/h1>\n

I have been interested in IT since I was 6 years old, thanks to the first Amiga I had to repair \ud83d\ude09 Websites since more than 10 years.<\/p>\n<\/div><\/div>

Get in touch<\/a><\/div><\/div>
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Experience of working with multiple systems.<\/h2>\n<\/div><\/div><\/div>

The primary system he uses privately is WordPress supported by the phenomenal Divi ecosystem. I have experience in both building new extensive sites and recovering sites that have fallen victim to hacking.<\/p>\n<\/div><\/div><\/div>

Through my professional experience, I have learned about many different systems, in Salesforce, Umbraco, Shopify, Modx and Salsify.
In addition, I was involved in adapting pages in accordance with WCAG\/ADA guidelines.<\/p>\n<\/div><\/div><\/div><\/div>

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Professional experience<\/h2>\n<\/div><\/div><\/div><\/div>

Reckitt<\/h3>\n<\/div><\/div><\/div>

Support Specialist<\/h4>\n

Taking responsibility for the support department for customers using the Salsify tool:<\/strong>
\nStreamlining the task resolution process (reducing first response time from tens of hours to 4-8h), making the SLAs needed to resolve requests more realistic. Analyse and create processes for recurring requests and keep in touch with the teams at Reckitt to share experiences and mutually improve processes.
\nTaking care of the technical aspect of Salsify's operations:<\/strong>
\nControlling and supporting the operation of system functionality and connected systems via APIs. Full support for PMs and Devs to use Middleware in conjunction with Salsify. Work on the 'change request' process and continuously sustain change initiatives. Consultancy on the development of company CMS\/CRM systems.
\nSupporting the Salsify team and clients:<\/strong>
\nCreation of an email template that works in the Outlook ecosystem for internal communication for use by the Salsify team. Supporting team members in their tasks and using their own experience and relationships within the company. Adherence to data schema, documentation and organisational governance principles. Sharing knowledge and contributing ideas for continuous improvement. Assume responsibility for handling applications from the ASEAN region, and become the first point of contact for this market.<\/span>
\nResponsibility for conducting a comprehensive analysis of the use of internal systems together with a security audit.
\nAnalysis of potential future use and benefits of the decision to decommission an unnecessary system.<\/p>\n<\/div><\/div><\/div>

06.2021 - 10.2022<\/p>\n<\/div><\/div><\/div><\/div>

AGENCJA INTERAKTYWNA SOBRE<\/h3>\n<\/div><\/div><\/div>

Content Team Lead<\/h4>\n

For client Reckitt:<\/span>
Substituting for supervisors.<\/span>
Quality control of the work performed.<\/span>
Analysis of new and current projects.<\/span>
Supporting as a consultant on the work of other teams.<\/span>
Migration of internal Sharepoint-based systems.<\/span>
Coordinating cross-team and cross-agency collaboration.<\/span>
Creating and advising on content change planning.<\/span>
Cross-teams guidance, onboarding and technical trainings.<\/span>
Testing readiness of projects for handover to client testing.<\/span>
Agile methodologies (Scrum, Kanban, etc.) and project management tools (JIRA, Confluence)<\/span>
Implementing and managing platforms used at RB for web content creation: Hybris, Umbraco, Shopify, SFCC.<\/span>
Sobre:<\/span>
Training of new staff.<\/span>
Quality control of the work performed.<\/span>
Time tracking and resource planning.<\/span><\/p>\n<\/div><\/div><\/div>

09.2019 - 05.2021<\/p>\n<\/div><\/div><\/div><\/div>

MATCHPOINT \u017bYRARD\u00d3W<\/h3>\n<\/div><\/div><\/div>

Service computer equipment.<\/h4>\n

Servicing computer hardware. Advice on upgrading\/replacement
computer equipment for new<\/p>\n<\/div><\/div><\/div>

04.2016 - up to now<\/p>\n<\/div><\/div><\/div><\/div>

GREY TREE<\/h3>\n<\/div><\/div><\/div>

Web Services Administrator<\/h4>\n

Ongoing IT hardware repair Modifying websites (php\/html + cms)
Creation and quality control of pages created on the basis of Drupal, Modx, WordPress
Modx,. WordPress. Content creation on web portals Management
of server infrastructure<\/p>\n<\/div><\/div><\/div>

04.2017 - 12.2019<\/p>\n<\/div><\/div><\/div><\/div>

AGENCJA INTERAKTYWNA SOBRE<\/h3>\n<\/div><\/div><\/div>

Serwis IT\/Content Manager<\/h4>\n

Ongoing IT hardware repair Minor fixes on client websites Migration of websites from old CMS to Hybris, StartketKit, Shopify for Reckitt Benckiser
Benckiser. Support of additional projects for Reckitt<\/p>\n<\/div><\/div><\/div>

01.2016 - 08.2019<\/p>\n<\/div><\/div><\/div><\/div>

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My skills<\/h6>\n

Selected skills and qualities supported by feedback from co-workers<\/h3>\n<\/div><\/div><\/div>