Mateusz Gołdak

Reckitt

Support Specialist

Taking responsibility for the support department for customers using the Salsify tool:
Streamlining the task resolution process (reducing first response time from tens of hours to 4-8h), making the SLAs needed to resolve requests more realistic. Analyse and create processes for recurring requests and keep in touch with the teams at Reckitt to share experiences and mutually improve processes.
Taking care of the technical aspect of Salsify’s operations:
Controlling and supporting the operation of system functionality and connected systems via APIs. Full support for PMs and Devs to use Middleware in conjunction with Salsify. Work on the ‘change request’ process and continuously sustain change initiatives. Consultancy on the development of company CMS/CRM systems.
Supporting the Salsify team and clients:
Creation of an email template that works in the Outlook ecosystem for internal communication for use by the Salsify team. Supporting team members in their tasks and using their own experience and relationships within the company. Adherence to data schema, documentation and organisational governance principles. Sharing knowledge and contributing ideas for continuous improvement. Assume responsibility for handling applications from the ASEAN region, and become the first point of contact for this market.
Responsibility for conducting a comprehensive analysis of the use of internal systems together with a security audit.
Analysis of potential future use and benefits of the decision to decommission an unnecessary system.

AGENCJA INTERAKTYWNA SOBRE

Content Team Lead

For client Reckitt:
Substituting for supervisors.
Quality control of the work performed.
Analysis of new and current projects.
Supporting as a consultant on the work of other teams.
Migration of internal Sharepoint-based systems.
Coordinating cross-team and cross-agency collaboration.
Creating and advising on content change planning.
Cross-teams guidance, onboarding and technical trainings.
Testing readiness of projects for handover to client testing.
Agile methodologies (Scrum, Kanban, etc.) and project management tools (JIRA, Confluence)
Implementing and managing platforms used at RB for web content creation: Hybris, Umbraco, Shopify, SFCC.
Sobre:
Training of new staff.
Quality control of the work performed.
Time tracking and resource planning.

MATCHPOINT ŻYRARDÓW

Service computer equipment.

Servicing computer hardware. Advice on upgrading/replacement
computer equipment for new

GREY TREE

Web Services Administrator

Ongoing IT hardware repair Modifying websites (php/html + cms)
Creation and quality control of pages created on the basis of Drupal, Modx, WordPress
Modx,. WordPress. Content creation on web portals Management
of server infrastructure

AGENCJA INTERAKTYWNA SOBRE

Serwis IT/Content Manager

Ongoing IT hardware repair Minor fixes on client websites Migration of websites from old CMS to Hybris, StartketKit, Shopify for Reckitt Benckiser
Benckiser. Support of additional projects for Reckitt